5th International Conference on “The Upside of a Downturn: Strategic responses to the crisis”
Organized by: APCC – Associação Portuguesa de Contact Centers
http://www.contactcentersportugal.com/default.html
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Entitled “The upside of a downturn: Strategic responses to the crisis”, this event in Portugal brings together more than 250 specialists and top management of international organizations from 12 sectors of the economy including telecommunications and banking, among many others involved in the Contact Centres’ business worldwide. Over the two days, participants will debate and share ideas on the issues that are crucial for the sustainable development of companies in general and the role of this particular activity, within the current socioeconomic context. |
KEY-NOTE SPEAKERS
Geopolitics & Energy Security:
the effect on the business environment - Ariel Cohen(Renowned specialist in economy and international security; a regular commentator on CNN, NBC and BBC-TV; guest columnist of The Washington Post, The Wall Street Journal and The Washington Times; regular guest analyst at the American Congress);
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Avoiding the Corporate Death Spiral: Recognizing & Eliminating the Signs of Decline - Gregg Stocker
(MBA, Renowned change management specialist, columnist for The New York Times, The Washington Post and BusinessWeek, author of strategic management publications);
“The upside of the downturn” great strategies for creating a sustainable competitive advantage from the current economic climate - Ron McLean
(MBA, founder of various companies and a successful manager; renowned conference speaker on leadership and service excellence);
How Organizations Use Stories to Drive Results - Michael Margolis(Empreendedor e investigador reconhecido pela revista Fastcompany, entre outras; pioneiro em “brand storytelling” e antropologia pop; especialista em mudança organizacional e inovação cultural; autor de livros e artigos);
Enhancing creativity and innovation in turbulent times - Amantha Imber (Doctorate’s degree in Organisational Psychology, specialist in creativity, author of books and articles on creativity and innovation);
Asia Pacific Review: The Global Financial Crisis and the Imperative to Outsource - Catriona Wallace (Doctorate’s degree in Organisational Behaviour, specialist in Marketing Research, author of books and articles on service excellence).
Book launches and autograph sessions
Making the most of the presence of Amantha Imber and Gregg Stocker, the launch of their most recent books,“The 52 rules of creativity” and“Avoiding the Corporate Death Spiral: Recognizing & Eliminating the Signs of Decline” respectively, will take place, followed by autograph sessions by the authors.
ROUND TABLES
There will be 4 round tables involving our associates and other guest speakers – representing the government, trade unions and companies – to discuss key issues for the sustainability of the contact centres’ business in Portugal.
The following 4 themes will be discussed:
- Labour market flexibility;
- Good practices in human resources management;
- Specialised services: an advantage;
- Relocation: off-shore; in-shore.
Representatives from the Government, trade unions and various international organizations linked to this sector, will also attend the event.
APCC AWARDS
On the 25th, during the Gala Dinner, the winners of the “APCC Portugal Best Awards” will be announced. These awards annually distinguish the best Portuguese Contact Centres.
For more information and sponsor opportunities, please contact: Miguel Reynolds +351 21 4416965 m.reynolds@apcontactcenters.com
WWW.CCPORTUGAL.COM |
Event information
| Title: |
5th International Conference on “The Upside of a Downturn: Strategic responses to the crisis” |
| Start date: |
25-05-2009 |
| End date: |
26-05-2009 |
| Event category: |
Private Sector |
Event location
| Address: |
Estrada da Lagoa Azul - Linhó |
| Postal code: |
2714 - 511 |
| City: |
Penha Longa Hotel Sintra, Sintra |
| Country: |
Portugal |
